Category: Computer

I had my first real talk with an Apple Genius today about my failing 20” iMac. It went very well compared to my last drop-in visit. I described my problem and got the answers I expected. I was told that Apple will only replace the internal hard drive with the same size it already has. Strange since I was told last time that they would replace it with any size which would vary the price. Anyway, for a 320GB drive replacement I am looking at $500+.

It was suggested that I could take the iMac into a different authorized service provider in order to get an upgraded hard drive replacement. I did email and call the two local non-Apple authorized service providers but got no response after multiple tries over a week.

Essentially, that is just too much for me especially with only a 320 GB drive. My flakey internal optical drive appears to my a dirty or bad lens so to replace the internal optical drive would cost $300+. $800 to repair an over 3 year old computer is too high, so I opted for complete replacement – 27” iMac i7. Once I get my new computer up and running then I will buy a 1 TB drive from OWC for the 20” iMac and replace it myself.

Well, I finally got around to replacing my old 20” iMac 2.4 GHz (mid 2007). I have been living on borrowed time since the internal 320 GB hard drive in my 20” iMac is failing SMART. It could totally fail anytime. I do have multiple backups, so I am not worried when the time comes.

I briefly asked an Apple Genius a few weeks ago what the cost would be to replace the internal hard drive to a 500 GB model. After some confusion on their part not understanding what model I was describing and that I have NO warranty, I was told over $500. I made an official Genius appointment for tomorrow in order to ask about this in detail. Additionally, the internal optical drive is flakey. The drive does not always recognize disks, usually DVD movies I get from Netflix.

Next week after I receive my 27” iMac i7, I will replace the hard drive in my 20” iMac myself. There is plenty of videos and HD pictures available. OWC has 1TB drives for under $100 plus a tool kit. Since I was a tech in the military, taking apart the iMac is not too much of a hassle after watching some video procedures.